Notifications and daily digest

IC Secure can tell you about activity in three ways:

Phone notifications from the IC Secure app, with a picture of what happened.
Email: account messages, recorder offline alerts for admins, and the daily and weekly summaries.
The bell at the top of the web app, which shows the latest events while it’s open.

Choose your notifications

On the web, open Account > Notifications. In the phone app, open Settings. Both change the same settings on your account, and changes save right away.

Channels

Push notifications: alerts on your phone.
Email: account and alert emails.
Daily digest: a morning email summarizing yesterday’s events.
Weekly summary: a Monday email covering the past 7 days.

Push alerts: choose which events send a phone notification: Motion, Person detected, Vehicle detected, Tripwire crossed, Intrusion, Face detected, Other (tampering, alarm input, video loss) and, for admins, NVR offline.

Daily digest schedule

On the web, under Account > Notifications > Digest schedule, you can:

choose the Delivery time (in the local time of your busiest site),
Skip days with fewer than a number of events,
choose the days it is sent,
Pause it until a date.

Send test digest sends one now so you can see what it looks like.

How alerts work

You get alerts for the recorders and sites you have access to. If you’re missing alerts for a site, ask an admin to check your access under Team.
To avoid floods, each recorder sends at most one alert per minute for each kind of event. A busy camera sends one alert, then waits.
Admins get an email and a phone alert when a recorder has been offline for 15 minutes. It repeats at most every 12 hours.
The bell’s filter, under In-app bell filter, only changes what the bell shows in this browser. It doesn’t change phone or email alerts.

Not getting notifications? See notifications not arriving.