Invite your team

Everyone should have their own login, so you can control what each person sees and the Audit trail shows who did what. Only Administrators can manage the team.

Invite someone

1. Open Team (called People in a home account) and select Invite user.
2. Enter their Email and choose a Role:
   • Administrator: everything, including billing, the team and every site.
   • Operator: watch, review and share footage, plus add and set up recorders and cameras.
   • Viewer: watch, review and share footage only.
3. Choose what they can see (Operators and Viewers):
   • Multi-site accounts: under Scope, tick regions, districts or individual stores. Ticking a region or district covers every store in it, including stores added later.
   • Simple accounts: they see every camera. You can narrow it down after they join.
4. Select Send invitation.

They get an email titled “You’re invited to your account name”. The link works once, for 7 days. They choose their name and password, and they’re in.

Note

One email address can belong to only one IC Secure account. If someone already uses IC Secure with another company, invite them with a different email address.

Pending invitations

Under Invitations, each invite shows Pending, Expired, Revoked or Accepted. Use the arrow to Resend an invite, or the trash can to Revoke it.

Change someone’s access

Under Members, select the person’s access badge (for example “District 12 · 8 stores”) to open Access for their name. Change their Role, their scope, or in a Simple account the Recorders and cameras this person can see. Select Save.

A person shown as No access can sign in but sees nothing. Give them a scope.

To see who can see one store, open the store and select its Access tab.

Remove someone

Select the trash can next to them and confirm. They lose access straight away. Every account keeps at least one Administrator.