Claim a device

Bridges and recorders can arrive with a claim label: a QR code and a 12-character code like XXXX-XXXX-XXXX. Claiming moves the box into your account, already set up. Only an Administrator of the account can claim.

With the phone app

1. Open Settings > Claim a device.
2. Scan the QR code on the label (or select Type the code instead).
3. For a recorder, enter its name and street address.
4. Select Claim.

On the web

1. Go to app.icsecure.ai/claim (or Bridges > Claim a device).
2. Enter the Code on the label and select Continue.
3. Check the model and serial number. For a recorder, enter its Recorder name and Address.
4. Select Claim to this account.

The device joins your account within about a minute of being online. You can claim it before it’s plugged in; it joins as soon as it connects.

After claiming a bridge, add the recorders behind it with IC Connect.

Things to know

• Each label works once. “That code does not match a device. It may have been used already.” means it was already claimed.
• Claiming moves the box out of whichever account had it before, for example a dealer’s stock account. That account’s events, clips and settings for the box don’t come with it.
• Lost the label? The account the box is in now can print a new one from the Bridges page with Print claim label…. Making a new label cancels the old one.